Customer Care – We’re Here for You
At MahabachatGat.in, your satisfaction is our priority. Whether you’re placing your first order, tracking a shipment, or need help with a return, our Customer Care team is here to support you every step of the way.
We believe in transparent, responsive, and culturally respectful service—because every purchase you make supports a Self-Help Group and strengthens local communities.
How to Reach Us
You can contact our Customer Care team via:
- Email: customercare@mahabachatgat.in
- Phone: [Insert Helpline Number]
- Support Hours: Monday to Saturday, 10 AM – 6 PM IST
We aim to respond to all queries within 24–48 hours.
What We Can Help You With
Our team is equipped to assist you with:
| Service Area | Support Offered |
| Order Assistance | Track orders, modify shipping details, resolve payment issues |
| Returns & Refunds | Initiate returns, understand refund timelines, resolve disputes |
| GST & Invoices | Download invoices, clarify tax details, resolve invoice errors |
| Vendor Queries | Help with vendor ratings, product authenticity, and SHG info |
| Language & Accessibility | Multilingual support and regional browsing assistance |
| Promotions & Offers | Clarify coupon usage, eligibility, and reward points |
Self-Service Resources
Before reaching out, you may find answers in these helpful sections:
- Return & Refund Policy
- Privacy Policy
- Store System Overview
- Customer Account Guide
We’re constantly updating our Help Center to make your experience smoother.
Our Promise
- ✅ We listen with empathy
- ✅ We respond with clarity
- ✅ We resolve with fairness
Every interaction is an opportunity to build trust and improve your journey with us.
Thank You for Supporting SHGs
Your purchases empower artisans, women-led collectives, and rural entrepreneurs across India.
If you’d like to share feedback or stories about your experience, we’d love to hear from you.
Write to us at customercare@mahabachatgat.in