Shipping & Delivery Policy
Last Updated: [02/072026]
This Shipping & Delivery Policy applies to MahaBachatGat.in (collectively referred to as the “Marketplace”, “Platform”, “Website”, “we”, “our” or “us”).
The Marketplace is a technology-enabled digital marketplace that enables independent Self-Help Groups (SHGs) to sell their products directly to customers across India.
The Marketplace does not maintain warehouses, stock inventory or operate its own logistics network. Unless expressly stated otherwise, shipping and delivery of products are the sole responsibility of the respective sellers.
- Seller Shipping Responsibility
Every seller is responsible for:
- packing products securely for transportation;
- arranging shipment through a reliable courier or logistics partner;
- dispatching orders within the committed timeframe;
- providing accurate shipment details;
- complying with applicable shipping, packaging and transportation laws.
Sellers may select their preferred courier or logistics service based on product type, destination, reliability and service availability.
- Delivery Coverage
Sellers may offer delivery throughout India, subject to the service coverage of their chosen courier or logistics partner.
Certain locations may not be serviceable due to:
- remote or inaccessible areas;
- courier network limitations;
- government restrictions;
- natural calamities;
- product-specific transportation restrictions.
If a delivery address is not serviceable, the seller may:
- request an alternate address;
- cancel the order and process an applicable refund in accordance with the Marketplace’s Return & Refund Policy.
- Order Processing and Dispatch
After successful order confirmation, sellers are expected to process and dispatch orders promptly.
Unless otherwise specified in the product listing:
- orders are generally dispatched within 2 to 3 business days;
- customized, made-to-order or handcrafted products may require additional processing time.
Estimated dispatch times displayed on product pages are indicative only and may vary depending on production schedules, seasonal demand and product availability.
- Estimated Delivery Time
Delivery timelines depend on:
- seller location;
- buyer location;
- courier service;
- transportation mode;
- weather conditions;
- public holidays;
- unforeseen operational circumstances.
Under normal circumstances:
- metro and urban locations are generally delivered within 4 to 7 business days after dispatch;
- semi-urban and rural locations may require additional time.
Delivery estimates are approximate and are not guaranteed.
- Shipping Charges
Shipping charges are determined by the individual seller.
Depending on the seller’s policy, products may be offered with:
- free shipping;
- fixed shipping charges;
- location-based shipping charges;
- weight or volumetric shipping charges.
Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.
- Packaging
Sellers are responsible for ensuring that products are packed appropriately to minimize the risk of damage during transit.
Fragile, perishable or high-value products should be packed using suitable protective materials.
The Marketplace is not responsible for damage resulting from inadequate packaging by the seller.
- Order Tracking
Where tracking facilities are available, shipment tracking details shall be provided after dispatch.
Customers may track eligible shipments through:
- the My Orders section of their account;
- courier tracking links;
- email or SMS notifications, where applicable.
Tracking information may become available within 24 to 48 hours after dispatch, depending on the logistics provider.
- Multiple Seller Orders
If a customer purchases products from multiple sellers in a single transaction:
- each seller may dispatch products independently;
- products may arrive in separate shipments;
- different courier partners may be used;
- delivery dates may vary.
Separate tracking information may be provided for each shipment.
- Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- recipient name;
- house or building number;
- street details;
- locality;
- city;
- state;
- PIN code;
- mobile number.
Orders shall be delivered only to the address provided during checkout.
If products are required at multiple addresses, separate orders should be placed for each delivery location.
- Failed Delivery
Delivery may fail due to reasons including:
- incorrect address;
- incomplete address;
- recipient unavailable;
- refusal to accept delivery;
- repeated unsuccessful delivery attempts.
Where applicable, the seller or courier may attempt re-delivery in accordance with their operational policies.
Additional shipping charges, if any, arising from incorrect customer information may be recovered from the customer.
- Delays Beyond Control
Delivery may be delayed due to circumstances beyond the reasonable control of the seller or the Marketplace, including:
- extreme weather;
- floods;
- earthquakes;
- public holidays;
- strikes;
- transportation disruptions;
- government restrictions;
- law enforcement actions;
- pandemics;
- internet or communication failures;
- force majeure events.
Such delays shall not constitute a breach of these policies.
- Damaged Packages
Customers are encouraged to inspect packages immediately upon delivery.
Where products appear visibly damaged, tampered with or materially different from the order, customers should:
- take photographs where possible;
- notify the seller promptly;
- report the issue through the Marketplace support system in accordance with the Return & Refund Policy.
- Marketplace Responsibility
The Marketplace operates solely as a technology platform connecting independent buyers and sellers.
Unless expressly stated otherwise, the Marketplace:
- does not pack products;
- does not dispatch products;
- does not transport shipments;
- does not operate courier services;
- does not guarantee delivery timelines.
However, the Marketplace may facilitate communication between buyers and sellers to assist in resolving delivery-related concerns.
- Customer Support
Customers requiring assistance regarding shipment status, delayed deliveries or delivery-related issues may contact:
- the respective seller through the Marketplace; or
- Marketplace Customer Support.
While reasonable assistance will be provided, final responsibility for shipment and delivery remains with the seller.
- Policy Updates
The Marketplace reserves the right to modify or update this Shipping & Delivery Policy at any time to reflect operational improvements, legal requirements or business changes.
Updated versions shall become effective upon publication on the Marketplace.
Continued use of the Marketplace constitutes acceptance of the revised Policy.
- Contact Us
For questions relating to shipping or delivery, please contact:
MahaBachatGat Ecommerce Marketplace
Email: admin@mahabachatgat.in
Phone: +91 7588203070
Websites: https://www.mahabachatgat.in